Why have I received a reminder letter to renew my membership when I already have a card dated 2019?

We send membership cards for the coming year’s membership as an attachment to your renewal notice before we receive payment. If therefore you have a valid membership card it doesn’t necessarily mean your membership is fully paid.

If you have sent us a payment, or contacted the Membership team in the last 14 days, the letter may have crossed in the post and your membership will be up-to-date.

If you thought you were paying by direct debit, please contact the Membership Team on 020 3961 3232 or wait for us to respond to your email.