Our helpdesk support supplier, Zendesk advised on the 2nd October 2019 that they had been alerted by a third party regarding a security matter that may have affected customer accounts of Zendesk activated prior to November of 2016. While their investigation is still ongoing, on September 24, 2019, they determined that information belonging to a small percentage of customers was accessed prior to November of 2016.
We have been informed that there is no evidence of impact to any of our Zendesk records, and no evidence that any personal data was accessed in connection with this matter. Further information is available at https://www.zendesk.com/blog/security-update-2019/
We take matters of IT security extremely seriously and continue to prioritise and invest in the security of our systems as well as in our IT infrastructure as a whole. We will monitor this incident and consider any additional actions.