General and App FAQs
This section is where you can find answers to problems you may be having with the Ramblers website, App or any other online service. For website issues, please use the My Ramblers Account.
My Ramblers Account
- Why can't I log into the App straight away?
- Why is there a loop asking me to complete my details?
- Why haven't I received a password reset email after clicking 'Don't remember your password?'
- Why haven’t received the verification email?
- Why can’t I use the same password as I had before?
- What’s the difference between signing up for My Ramblers Account and becoming a member?
Getting access to the Ramblers App
- ★ How do I sign up for the Ramblers App?
- How do I download the Ramblers App, I have an Android phone?
- How do I download the Ramblers App, I have an Apple phone?
- How do I turn on the GPS in my Android phone for the Ramblers App?
- How do I turn on the GPS in the Ramblers App on my iPhone?
- I already have the Ramblers Walk register App can I update or do I need to install the new Ramblers App?
- I have submitted a register and need to make some changes, how do I do this?
- I have not submitted my register, how long will it remain on my mobile?
- When I'm out on walks I often do not have good reception, will I still be able to use the Ramblers App?
- I forgot to register a walker - how do I update the register on the Ramblers App?
- I have registered someone for the walk who wasn't there - how do I change this on the Ramblers App?
- How do I take a walk register using the Ramblers App?
Routes, led walks & Events
- My walk is on GWEM but not showing in the walks listing on the Ramblers app, what should I do?
- How can I filter and see my Group or Areas walks?
- When I use the location search the walks are not in date order, why is this?
- I'm on holiday and would like to search for walks taking place today, how do I do this on the Ramblers App?
- My event on the Ramblers App seems to be located in the middle of the Ocean, why is this?
- How do I find walks using the Ramblers App?